Part 2 in an unexpected series on handling business complaints...
I gave a talk for a youth group tonight on Internet savviness. I ran late as always, and wanted to grab a bite to eat. The only thing between me and the church was the dreaded McDonalds.
McDonalds frightens me. One day, I was browsing the nutrition facts of its food - yes, I'm a dietitian. It says so on the badge. - when I noticed that McDonalds apples have no fiber. How?! I shrieked inside my head. Apple infrastructure is pectin-based, meaning the very essence of apple is fibrous. But McDonalds has engineered apple-flavored solid water. Since that day, I have been convinced that all McDonalds food is refurbished and recycled garbage made to taste like a common food.
Anyway, this isn't a story about McDonalds. I entered and waited in line for several minutes. A man began to push his way to the front. He slammed a bag on the counter. "You gave me the wrong food! Look!"
The manager looked inside the bag. "I'll get you a new order, sir, or I can give you your money back."
At that point, I would have been satisfied. I'm opposed to sympathy and all about getting what I wanted. But the offended man would not take the offer.
"Look! They gave me the wrong order! Can't you see that?!" he continued in this vein for several more minutes, forcing the manager to look in the bag and acknowledge the error. Finally, the manager just pushed the new order in his hands and apologized. The man left.
I stepped up to the counter. "Really, I think there is a shocking lack of punishment in the average McDonalds. A hanging was in order. Or at least a good racking. No one even has stocks anymore."
The manager smiled and shook his head. "What can you do?" he asked rhetorically.
I left and forced down my hamburger. My stomach revolted. I'm accustomed to real food. My intestines had no idea what to do with flavored styrofoam and eraser shavings.
23 comments:
If this is some veiled slander of McDonald's apple pies, then I may just have to take my... my reading? Yeah, I'll take my reading elsewhere.
No. Of course not! Why would I say anything against a pie! Not like it's a glue bottle or anything!
okay, i'm going to stand up and say i like mcdonalds. and i'm not going to feel bad about it either!
I like the chicken nuggets, especially when they are cold for some reason.
Have you ever had your nose tickle so much it felt like there was a big crawling up it?...That's it!, in goes the finger!
McDonalds is not my fav. i'd prefer a subway any day.
Okay but I'm confused. The punishment: that would have been for Angry Man's displlay of clueless rudeness, right? Or were you talking about hanging those poor fiber-challenged apples?
ahem, ahem. Post *not* about McDonalds. Jam gets a shiny gold star for his excellent reading comprehension. ;)
I would take my punishment any which way. Just so's long as there was a hangin'.
So you've listened to the tape, right? (Transcript there for the sound-challenged.) Apparently people can get quite distraught about being given the wrong burger. To the point of calling in the authorities, even.
[rolls eyes]
Personally I'm amazed you didn't order a nice healthy salad, Glo. Isn't that what McDonald's is all about these days? Salad?
I can't believe some of the people they let out in public these days.
*shuddering*
I am creeped out by McDonalds food too and I'm not even a dietician. I just feel like food should look, taste, and feel less like cardboard (or styrofoam and eraser shavings). Icky.
Now, Arby's I like. Please, please don't tell me that I'm barking up another cardboard tree.
Two words to describe the direction McDonalds is headed - "Soylent Green".
Soylent Green is people!!
Poor me, I don't eat meat, so no Big Mac for me.
Oh, what am I saying, I don't even live in the USA, haha...
But this post is not about fast food, etc. Rude people.
Rude people carry a lot of baggagage. A friend told me not to carry their baggage for them, that I would, if I take them on.
I like that advise very much. Don't carry their baggage.
Bagage. Baggage. argh. spell check where are you?
McDonald's is good for one thing. To ask to see the manager.
Take my friend's request to see the manager:
She walked in. Ordered a cheeseburger without cheese.
McDonald's worker: that is a junior burger. Order a junior burger.
Friend:no, want a cheeseburger without cheese.
Worker: that is the same as a junior burger.
Friend: no, want cheeseburger without cheese. Can i see the manager?
Manager: okay, give her the cheeseburger without cheese.
They probably went back and said make a junior burger and wrap it in cheeseburger wrapper.
She was being a total idiot. obviously.
Oh, but nothing beats the story of a friend working at McDonald's drive through during early early school days.
Woman drives up: Do you have fried rice
Friend: (holding back laughter) No, we don't have fried rice
Woman: Oh...can you make fried rice?
Friend: (stifling more laughter) No , sorry
Woman: oh...what can I order then?
Friend bursts out laughing because the manager who was listening in from around corner fell down with laughter at that point and the manager's button popped open on fall.
My membership's on hold? Ouch...totally deserve it though. As I told Jazz, I truly intend to make up for my comment absenteeism.
I kinda like McD's...especially their fibre-less apple bits.
what did your stomach do with the spit in your burger?
I can see that McDonalds is a popular topic. Reminds me of the good old days when I became semi-popular for dissing the Cheeseburger pizza. For a gal who doesn't eat fast food, it's certainly become a specialty!
Welcome to all the new commenters! I look forward to seeing more of you! And I apologize for my suddent absence. Familial duties...yet another facet of Real-life Intrusion (RLI).
completely unrelated to your post...how is that ranking thing on the side figured out?!
It's Google Page Rank...there are pages and pages on how it's determined, but my personal opinion is that it's all crap. I think they have a big electronic dartboard used to make the determination. It's mostly there to annoy the heck outta Omar.
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